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CULTURE

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We shall assist Progress
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Corporate Culture
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一. Mentality & Core Principles
1. Approach work with a level head, treat others with a positive mindset, and engage in interactions with gratitude.
2. Conduct oneself with integrity, deliver work with dedication, respect others’ choices, and fully fulfill all legal liabilities stipulated in agreements. Should any contractual clause contradict the principle of good faith, either honor the contract in good faith or terminate the agreement promptly without preconditions.
3. Build mutual trust and deliver mutual benefits throughout contract performance. Trust the counterparty is willing, proactive, and financially capable to fully perform contractual obligations; remain content once entitled to agreed remuneration.
4. Pursue righteous undertakings, partner with compatible individuals, and distribute benefits among acknowledged stakeholders.
5. When resolving disputes, abide by the bottom line for successful cooperation and uphold fundamental moral principles.

二. Corporate Philosophy
1. Align words, deeds and daily practices with Longteng’s corporate culture to follow standardized operational norms and uphold impartiality in all matters.
2. Establish, sustain, adjust or terminate cooperative ties in accordance with the optimal matching principle, with timing arranged prudently as appropriate. Parties may shift their relational positioning flexibly among business partners, employer-employee colleagues, strategic allies and contingency friends. Prior to any transition, both sides shall conduct mutual assessment to clear misunderstandings and deliberate thoroughly, aiming for resource sharing, steady administration and harmonious business operation. Conduct regular reviews on gaps arising from relational adjustments, make self-corrections and make up for deficiencies to deepen bilateral bonds. Treat each other in sincere good faith, uphold friendship and loyalty instead of abandoning one another, manage personal emotions rationally through shared experiences to steadily build mutual trust.
3. Regular basic salaries are granted to employees based on working hours and routine services; higher compensation is attainable through value-added contributions. Staff who adopt Longteng’s mindset and behavioral standards to integrate into the Longteng development system are eligible for housing allowance, customer resources and startup capital for personal business. Drawing on wealth accumulated over 30 years, Longteng gains investment proceeds and pursues sustainable steady development. Per the Talent Reserve & Recruitment Regulation, the Company keeps open opportunities for eligible current and former employees, builds up an ally pool via matching outstanding personnel and helps them preserve property value through real estate investment. Longteng provides housing funding for collaborators and shares resources to assist like-minded partners in starting businesses, replicating the Company’s proven success model.
4. Take full accountability for personal decisions, integrate into the partner’s standpoint and think from each other’s perspective to achieve self-actualization.
 
三. Sincerity & Camaraderie
1. Always put counterparts’ interests into consideration, nurture sincere bonds, develop trusted friendships and expand business undertakings.
2. When performance of commitments becomes objectively impossible, notify relevant parties without delay; entitled parties shall offer considerate support and negotiate contractual revisions proactively.
3. Regard casual remarks or informal promises from the other side as a token of goodwill rather than enforceable rights. Be grateful if such commitments are fulfilled, and stay composed should they not come to fruition.

四. The Spirit – The Tortoise Spirit
1. Self-discipline & Standardized Conduct: Have a clear understanding of oneself and the current situation. Regardless of natural endowments, model oneself after the tortoise in The Tortoise and the Hare. Achieve goals by investing extra working hours and utilizing the spare time the hare spends resting.
2. Persistent Diligence: Stay grounded and devote wholeheartedly to work. Take delight in carrying out routine hotel service duties day in and day out, make incremental progress each day, and ultimately outperform the hare in accomplishments.

 
五. Working Standards

1. Physical, Mental & Behavioral Health Standard: Refuse forthwith and alert the counterpart whenever any proposed conduct may impair physical and mental wellbeing, jeopardize personal safety or incur criminal liabilities. Both parties shall promptly revise or terminate relevant agreements to safeguard physical, mental and behavioral soundness.

2. Anti-Waste Standard

No waste of time: All billable working hours shall be dedicated to job duties, addressing the employer’s and guests’ requirements as well as emergencies of employees’ immediate family members. Outside paid working hours, fulfill filial duties to elders and guardianship obligations to juniors, arrange leisure activities on appropriate occasions, and respond to the employer’s urgent needs. Guided by contractual documents analogous to urban traffic maps, staff shall independently formulate daily schedules and submit Daily Reports to ensure full utilization of available time without idleness.

No waste of mental energy: Employers shall be candid and employees outspoken to maintain full mutual transparency. Eliminate concealment and guesswork: state demands openly, decline requests frankly, accept refusals gracefully, specify available support candidly and honestly communicate constraints.

3. Five-Star Hotel Standard (Working Process): Follow standardized workflows, focus on meticulous details and deliver impeccable execution. Be readily available when needed and keep discreetly out of sight when not required.

4. Surgical Precision Standard (Work Outcome): Zero margin of error in deliverables, tidy and pleasant working surroundings, seamless zero-gap teamwork coordination.

 

六. Working & Living Environment

1. Meditation Chamber Mindset (Daily Mentality): Cultivate a devout, tranquil frame of mind akin to believers; clear away distracting thoughts and trivial matters irrelevant to career goals, abide by Longteng’s corporate culture to guide all thinking and conduct.

2. Recruit Camp Environment (Daily Life): Patterned after military recruits’ routine including drill training, boarding and catering arrangements.

3. Five-Star Hotel Environment (Job Content): Working across typical hotel functional areas such as front desk, concierge desk, business center, staff-only elevators, laundry, storage rooms and kitchens. Provide guests with front-desk billing, concierge support, business assistance, room cleaning and light catering services consistent with standard hotel offerings.

4. Operating-Room Ambience (Work Atmosphere): Full concentration, cohesive teamwork, serene surroundings, orderly procedures and seamless tacit coordination.

 

七. Aspirations

Ordinary individuals can grow into accomplished professionals. Through consistent daily hotel service practice, employees refine their work habits under the employer’s guidance and the rigorous feedback from guests, gradually maturing into specialists proficient in hotel service and management. They can reach the stature of Longteng’s founders and replicate the Tortoise Spirit’s triumph over the Hare, achieving outstanding accomplishments in both material gains and spiritual enrichment.

 

八. Development Path

1. Trade time for remuneration, and dedication for personal growth.

2. Devote willingly to hospitality work, dispel distracting thoughts and abandon speculative impulses.

3. Draft daily plans and wrap up daily summaries to identify inherent rules amid service routines.

4. Pursue value-added contributions in service delivery and accumulate achievements through diligent efforts.

5. Upgrade from basic tasks to refined proficiency and evolve into specialists with undivided focus.

6. Take outstanding elites as role models, conduct regular self-reflection and keep pace with advanced standards.

7. Cultivate sound work habits via consistent service and evolve into core backbones through steady long-term accumulation.

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